1. Information we collect
We may collect your name, email address, phone number, billing and delivery address, order details, account information, and messages you send to us.
For online payments, Razorpay processes payment information. We receive payment confirmation, transaction identifiers, status, and limited payment metadata needed to reconcile your order; we do not store complete card or banking credentials.
2. How we use information
We use information to confirm and deliver orders, provide customer support, send order and shipping updates, process cancellations or refunds, prevent fraud, maintain our records, and improve our website and products.
With your permission or where permitted by law, we may also send relevant Seujia updates. You can ask us to stop marketing messages at any time.
3. Customer order tracking
Our order-tracking feature uses the email address or order details you provide to locate your order and show its status. Please do not share order information publicly or enter another person’s details without permission.
4. Sharing and service providers
We share only the information necessary with trusted service providers such as payment processor Razorpay, delivery and logistics partners, email providers, hosting providers, and technical support services.
We may disclose information when required by law, to protect our rights and customers, or to investigate suspected fraud or misuse.
5. Cookies and security
We may use essential cookies or similar technologies to keep the website working, remember session preferences, and protect accounts. Your browser may allow you to control cookies, although disabling essential cookies can affect functionality.
We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system can be guaranteed completely secure.
6. Retention and your choices
We retain information for as long as reasonably necessary to provide services, meet legal, accounting, tax, and dispute-resolution requirements, and protect our legitimate business interests.
You may contact us to request access, correction, or deletion of personal information, subject to records we must retain by law.
7. Policy updates and contact
We may update this policy when our services or legal obligations change. The updated version will be posted on this page with a revised date.
For privacy questions, email seujiaorganics@gmail.com.