1. Order cancellation within 24 hours
You may request cancellation within 24 hours of placing the order by contacting us at seujiaorganics@gmail.com or calling +91 600 158 2738.
Cancellation requests received after 24 hours may not be accepted if the order has been packed or dispatched. Once an order has been dispatched, please contact us about an eligible delivery issue instead of refusing the parcel.
2. Damaged jar replacement
If a jar arrives damaged, contact us within 48 hours of delivery with your order number and clear photographs or an unboxing video showing the package and damage. Keep the product, packaging, and shipping label until we complete our review.
For a verified transit-damage claim, we will arrange a replacement jar at no additional product or delivery cost. If the same product is unavailable, we will offer a suitable alternative or process a refund.
3. Refund processing
Approved prepaid-order refunds are processed within 5–7 business days to the original payment method after approval. The time taken for the amount to appear can vary by the bank or payment provider.
Refunds are not available for change of mind after the cancellation window, incorrect delivery details supplied by the customer, or a product that has been opened or used unless it is confirmed to be damaged or defective.
4. How to request help
Include your order number, registered email address, a short description of the issue, and supporting photographs where relevant. We normally respond within two business days.